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LiveChat Software

Rating:
5/5
LiveChat Software is a revolutionary enterprise chat software provider that has been revolutionizing the customer service industry since 2002. Our integrated real-time communication platform provides a full suite of features that allow customers to quickly, easily, and efficiently connect with customers, clients, partners and employees anytime, anywhere. LiveChat Software supports seamless communication across web, mobile and other various communication channels. Our chat solution is designed to keep up with the ever-evolving customer communication needs of the 21st century. Our software can be easily integrated into websites, integrated with other software applications or tailored to specific customer need. We continually strive to enhance the customer service experience with an open, flexible and secure platform. Our cloud-based solution allows companies to manage an unlimited number of online conversations with customers at the same time. Our software gives companies the ability to easily measure contacts, conversations, time on site and conversations with different visitors. We also have a powerful analytics platform integrated into our software to help companies gain realistic insights into customer behavior and campaigns. This powerful data engine provides near real-time analytics and reporting allowing companies to understand what visitor interactions mean to their bottom line. Our chat solution is built on top of today’s cutting-edge technology. Our technology stack includes Java, JavaScript, Node.js, HTML, CSS, Apache, and databases like MongoDB. Our platform is connected to the WebSockets technology, which allows for quick and secure chat transfers. We also use artificial intelligence tools powered by natural language processing to enhance customer experience. LiveChat Software is the perfect solution for businesses seeking an efficient and reliable way to connect with their customers. Through our cutting-edge technology and flexible platform, we provide the latest tools to transform day-to-day operations from mundane to lightning fast and provide a secure environment for customer communication.

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Software Engineer

Average Work Hours (weekly unless noted): 40 hours/week
Average Salary (yearly in dollars unless noted): 75000
Description: Develop software applications and maintain existing software solutions. Troubleshoot customer-reported issues and triage incoming customer requests and tickets. Collaborate with the project teams, product managers, and system architects to design and develop high-performance user experiences.
Qualifications / Requirements: Bachelor’s Degree (Computer Science preferred) or equivalent experience; Experience in software engineering that includes Object-Oriented Design and strong programming skills; Knowledge of web development technologies, HTML5, CSS3, Javascript, and Python; Understanding of open source system tools.
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DevOps Engineer

Average Work Hours (weekly unless noted): 45 hours/week
Average Salary (yearly in dollars unless noted): 85000
Description: Responsible for deploying, automating, monitoring, maintaining and securing software applications. Responsible for managing the deployment of cloud services across various cloud service providers. Collaborate with software engineering teams to deploy, manage and secure cloud applications.
Qualifications / Requirements: Bachelor’s Degree in Computer Science or equivalent experience; Experience with cloud-based services such as AWS, GCP, or Azure; Expertise with DevOps automation tools such as Ansible, Chef, Jenkins, etc.; Working knowledge of Linux/Unix OS environments; Understanding of software development processes, from requirements gathering to deployment.
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Software Quality Assurance Engineer

Average Work Hours (weekly unless noted): 40 hours/week
Average Salary (yearly in dollars unless noted): 73000
Description: Responsible for developing and executing software test plans. Work with software engineering teams to perform unit testing and system testing. Analyze and document test results, finding and resolving problems. Coordinate with customer service and product teams in order to report any support issues and make changes to the system.
Qualifications / Requirements: Bachelor's Degree in Computer Science or equivalent experience; Working knowledge of software engineering processes including QA, Agile, and Waterfall; Experienced in tools such as JIRA, Jenkins, or TFS; Ability to create automated tests through scripting languages.
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Software Solution Architect

Average Work Hours (weekly unless noted): 40 hours/week
Average Salary (yearly in dollars unless noted): 95000
Description: Responsible for defining software architectures, designs, and coding best practices in order to create efficient, scalable software applications. Provide overall technical guidance and expertise for software development projects. Analyze requirements and create detailed architectures for software systems.
Qualifications / Requirements: Bachelor’s Degree in Computer Science or equivalent experience; Experience with web development technologies, HTML5, CSS3, Javascript, and Python; Ability to think abstractly and come up with innovative solutions to complex problems; Experience in Software Architecture.
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Data Analyst

Average Work Hours (weekly unless noted): 40 hours/week
Average Salary (yearly in dollars unless noted): 77000
Description: Collect and analyze data from different sources to extract meaningful insights to inform product development and user experience decisions. Design, implement and support Data Warehouse initiatives. Monitor and troubleshoot performance issues.
Qualifications / Requirements: Bachelor’s degree in Computer Science or equivalent experience; Knowledge of data analysis tools and techniques, including SQL and BIS; Experience in data mining and developing a data-driven strategy; Strong analytical skills with ability to make data-driven decisions.
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Data Scientist

Average Work Hours (weekly unless noted): 45 hours/week
Average Salary (yearly in dollars unless noted): 90000
Description: Develop algorithms to optimize data collection and analysis. Identify and interpret complex trends and patterns in datasets. Design and implement experiments and validate results. Assist in developing machine learning and AI models.
Qualifications / Requirements: Bachelor’s Degree in Computer Science or equivalent experience; Strong working knowledge of SQL, Python, and other programming languages; Understanding of machine learning algorithms, statistics and probability; Demonstrated experience with data analysis terminals such as KNIME and Jupyter Notebooks.
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Locations: Dallas, Los Angeles, London, Helsinki, Krakow, Wroclaw, San Francisco, Tokyo, Warsaw, Chicago, New York City
Career Paths: Software Engineer, Technical Support Specialist, Quality Assurance Engineer, Front-End Developer, Back-End Developer, DevOps Engineer, System Administrator, Database Administrator, Network Engineer, IT Security Specialist.
Job Contacts: jobs@livechatinc.com
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Recent Reviews

Robert C.
4.9/5
4.9
LiveChat Software has been a great asset to my life and experience at this company. It has made it much easier to communicate between team members and troubleshoot any issues in a timely manner. The software is easy to use and relatively intuitive. I'm excited to continue using this service with my current job and see what new features LiveChat adds in the future.
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Frequently Asked Questions

What skills are required to work as a Customer Support Representative at LiveChat Software?
Candidates applying for a Customer Support Representative role at LiveChat software should possess strong technical and customer service skills, knowledge of the LiveChat product, effective problem-solving and communication skills.

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